Shipping Policy – Freshtiq Innovations
This Shipping Policy explains how orders are processed, dispatched, transported, and delivered when you purchase from Freshtiq Innovations.
Our intention is to give customers clear expectations about delivery timelines, service coverage, and handling practices without unnecessary complexity.
Order Processing Time
Every confirmed order enters a short preparation stage before shipment.
During this stage, products are:
- Verified for correct quantity and condition
- Securely packaged to prevent transit damage
- Assigned to an available courier or logistics partner
Most orders are prepared within 1–3 business days, excluding public holidays or unexpected operational interruptions.
Orders placed during promotional events, high-volume periods, or limited-stock releases may require slightly longer preparation time.
Delivery Coverage
Freshtiq Innovations works with third-party logistics providers that serve a wide range of serviceable locations across India.
While we aim for broad national coverage, delivery availability ultimately depends on:
- Courier network reach
- Regional transport conditions
- Local regulatory or geographic limitations
If a location becomes temporarily non-serviceable after an order is placed, our support team will contact the customer to provide an alternative solution.
Estimated Delivery Duration
After dispatch, delivery time is influenced by distance, courier routing, and regional handling speed.
Typical transit expectations:
- Metro and major urban areas: a few business days
- Semi-urban regions: moderate transit duration
- Remote or rural locations: longer delivery window depending on courier access
These timelines are estimates rather than guarantees, since transportation involves external service providers.
Shipment Tracking
Where supported by the logistics partner, customers may receive tracking information once the order leaves our facility.
Tracking updates can include:
- Dispatch confirmation
- In-transit movement
- Out-for-delivery status
- Delivery completion notice
Tracking visibility may vary depending on courier technology and regional infrastructure.
Packaging Standards
We take reasonable care to ensure products are packed securely for normal transportation conditions.
Packaging practices may include:
- Protective wrapping or cushioning
- Sealed outer containers
- Labeling for correct routing
Minor wear to external packaging during transit does not necessarily indicate product damage.
Customers should inspect the item itself upon delivery.
Delivery Delays
Although we strive for smooth logistics, certain situations may extend delivery time, such as:
- Weather disruptions
- Transportation strikes or route restrictions
- Public holidays or peak-season congestion
- Local regulatory checks or security controls
Because these factors are outside our direct control, delivery dates cannot always be guaranteed.
Failed Delivery Attempts
If a courier cannot complete delivery due to:
- Incorrect or incomplete address
- Recipient unavailability
- Repeated delivery refusal
the shipment may be returned to the origin facility.
In such cases, re-dispatch or cancellation handling will depend on
product type, shipping cost already incurred, and operational feasibility.
Address Accuracy Responsibility
Customers are responsible for providing a complete and accurate delivery address at checkout.
Freshtiq Innovations is not liable for delays or losses caused by:
- Incorrect address details
- Missing contact information
- Unreachable recipient location
Careful address entry helps ensure successful first-attempt delivery.
Shipping Charges
Delivery fees, when applicable, are determined by factors such as:
- Destination region
- Package size or weight
- Promotional free-shipping offers
Any visible shipping cost is displayed before final order confirmation to maintain transparency.
Relationship With Logistics Providers
Freshtiq Innovations partners with independent courier and transport services to complete deliveries.
Once a shipment is handed to the courier:
- Physical transportation is managed by the logistics provider
- Transit timing depends on their operational network
- Delivery completion is recorded through their system
We continue to assist customers with communication and coordination, but we do not directly control courier movement.
Customer Support for Shipping Queries
For any delivery-related concern—such as delay clarification, tracking help, or address correction—customers may contact us:
Email: freshtiqinnovations@gmail.com
Contact Page: https://freshtiqinnovations.com/contact-us/
Our team will review the situation and provide reasonable guidance based on available shipment information.
Policy Updates
Shipping practices may evolve due to logistics improvements, regulatory changes, or service upgrades.
Any revised terms will appear on this page and apply to future orders after publication.
Freshtiq Innovations
Committed to Careful Handling, Clear Communication, and Responsible Nationwide Delivery