Refund & Return Policy – Freshtiq Innovations

This Refund and Return Policy outlines the terms and conditions governing returns, replacements, cancellations, and refunds for products purchased from Freshtiq Innovations.

Our objective is to maintain a fair, transparent, and customer-friendly process while also protecting our operations from misuse.
By placing an order on our website, you acknowledge and agree to the conditions described below.

1. Eligibility for Returns

A product may be eligible for return or replacement only under the following circumstances:

  • The item delivered is damaged, defective, or broken at the time of delivery
  • The item received is incorrect or different from the product ordered
  • The product has a manufacturing defect affecting normal usage

To qualify, the request must be raised within the specified return window mentioned on the product page or communicated at the time of delivery.

Products must be:

  • Unused and in original condition
  • Returned with original packaging, labels, manuals, and accessories
  • Accompanied by proof of purchase or order confirmation

Requests that do not meet these conditions may not be approved.

2. Non-Returnable Items

Certain categories of products may not be eligible for return or refund, including but not limited to:

  • Personal care or hygiene-related products once opened
  • Items marked as Non-Returnable or Final Sale
  • Products damaged due to misuse, improper handling, or external factors
  • Items returned without original packaging or accessories

These restrictions help maintain product safety, hygiene standards, and operational integrity.

3. Return Request Process

To initiate a return or replacement request, customers must contact us with:

  • Order Number
  • Product Name
  • Description of the issue
  • Clear photos showing the problem (if applicable)

Requests should be submitted via:

Email: freshtiqinnovations@gmail.com
Contact Page: https://freshtiqinnovations.com/contact-us/

Our support team will review the request and respond with the next steps within a reasonable timeframe.

4. Replacement Policy

Where applicable, we may offer a replacement instead of a refund if:

  • The same product is available in stock
  • The issue is verified as genuine
  • Replacement is operationally feasible

If replacement stock is unavailable, an appropriate refund option may be provided.

5. Refund Approval and Processing

Refunds are issued only after:

  • The returned item is received and inspected, or
  • The issue is validated without physical return (in specific approved cases)

Once approved:

  • Refunds are processed through the original payment method wherever possible
  • Processing time may vary depending on payment provider, banking system, or platform policies

Typical processing may take several business days after approval.

We are not responsible for delays caused by external financial institutions.

6. Order Cancellation

Orders may be cancelled only before shipment or processing.

Once an order has been:

  • Shipped
  • Dispatched
  • Prepared for delivery

Cancellation may not be possible, and standard return procedures will apply instead.

7. Shipping Charges and Return Costs

  • Original shipping charges may be non-refundable, unless the return is due to our error
  • Return shipping responsibility will be communicated case-by-case
  • In verified defect or incorrect delivery cases, we may arrange or reimburse return logistics where feasible

8. Misuse of Return Policy

To ensure fairness for all customers, Freshtiq Innovations reserves the right to:

  • Reject fraudulent or excessive return requests
  • Limit returns from accounts showing suspicious activity
  • Take necessary action in cases of policy abuse or misuse

These measures protect both genuine customers and business operations.

9. Limitation of Liability

Freshtiq Innovations shall not be held liable for:

  • Minor variations in color, size, or appearance due to screen display differences
  • Delays caused by courier services, natural events, or external disruptions
  • Customer dissatisfaction arising from personal preference rather than defect

Our responsibility is limited to the value of the purchased product, as permitted by applicable law.

10. Policy Updates

We may revise this Refund and Return Policy periodically to reflect:

  • Operational changes
  • Legal requirements
  • Service improvements

Updated versions will be published on this page with immediate effect upon posting.

Continued use of the website indicates acceptance of the revised policy.

11. Contact for Return & Refund Support

For any questions regarding returns, replacements, or refunds, please contact:

Freshtiq Innovations Support Team
Email: freshtiqinnovations@gmail.com
Contact Page: https://freshtiqinnovations.com/contact-us/

We aim to provide clear guidance, fair resolution, and timely assistance for every genuine request.

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